Refunds and Returns Policy

1. Return Eligibility

Due to the temperature-sensitive nature of peptides and strict quality control protocols, we do not accept returns or exchanges on any shipped products. Once a compound leaves our facility, we cannot guarantee its integrity if returned, and it must be destroyed.

2. Damaged or Incorrect Orders

If you receive a damaged vial or an incorrect item, you must contact us within 72 hours of delivery. Please provide photographic evidence of the unopened vials and the packaging. We will promptly issue a replacement at no additional cost to you.

3. Missing Packages

If your tracking information shows "Delivered" but you have not received your package, please check with your local carrier. Penguin Peptides LLC is not responsible for packages stolen after delivery. If a package is lost in transit by the carrier, we will work with you to file a claim and arrange a replacement.

4. Refund Processing

In the rare event a refund is approved prior to shipping, it will be processed to your original method of payment within 3-5 business days. Contact us at customerservice@penguinpeptidesllc.com for order resolutions.